Refund policy

Warranty, Returns & Refund Policy

Last Updated: June 2026

At BerleyPro, we stand behind the quality of our products and are committed to providing excellent customer service. This policy explains your rights and our procedures for returns, refunds, exchanges, and warranty claims.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Warranty Claims

BerleyPro products are covered against defects in materials and workmanship under normal use.

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage caused by use

  • Damage caused by misuse, abuse, neglect, accidents, improper installation, modification, or unauthorised repairs

  • Damage caused by failure to follow installation instructions

  • Damage caused by exposure to chemicals, fuels, solvents, or environmental conditions outside normal intended use

To submit a warranty claim, please contact us with:

  • Your order number or proof of purchase

  • Product photographs

  • A description of the issue

We may request additional photographs or ask for the product to be returned for inspection before a warranty decision is made.

If a warranty claim is approved, BerleyPro will, at its discretion:

  • Repair the product

  • Replace the product

  • Provide a refund

Where a product is confirmed to be faulty, BerleyPro may reimburse reasonable return shipping costs.

If a claim is determined not to be covered by warranty, return shipping costs may be the responsibility of the customer.

Incorrect, Missing or Damaged Orders

Please inspect your order upon delivery.

If you receive:

  • An incorrect item

  • A damaged item

  • A shipment with missing items

You must contact us within 14 days of delivery.

Please provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the product

  • Details of the issue

We will investigate and resolve the matter as quickly as possible.

Change of Mind Returns

We offer a 60-Day Change of Mind Return Policy.

To qualify for a change of mind return:

  • The item must be returned within 60 days of delivery

  • The item must be unused and uninstalled

  • The item must be in original packaging

  • The item must be in resalable condition

  • Proof of purchase must be provided

Change of mind returns are not available for:

  • Clearance items

  • Custom-made products

  • Special-order products

  • Products that have been installed, modified, used, damaged, or altered after delivery

Once the returned product has been inspected and approved, a refund will be issued to the original payment method.

Important Note: Original shipping charges are non-refundable. Customers are responsible for return shipping costs for change of mind returns.

Exchanges

If you ordered the wrong product and would like an exchange, please contact us before returning the item.

Exchange requests are subject to product availability.

Customers are responsible for any difference in product price and applicable shipping costs.

International Orders

For orders shipped outside Australia:

  • Customers are responsible for any customs duties, import taxes, brokerage fees, VAT, GST, or similar charges imposed by their country.

  • These charges are not controlled by BerleyPro.

  • Duties, taxes, customs fees, brokerage charges, and import charges are non-refundable.

  • Shipping charges are non-refundable unless required by applicable consumer protection laws.

If an international shipment is refused, abandoned, or returned due to unpaid duties or taxes, any return shipping, brokerage, customs, or carrier fees incurred may be deducted from any refund.

Return Procedure

Before returning any item, please contact BerleyPro for return authorisation.

Please include:

  • Order number

  • Full name

  • Contact details

  • Reason for return

Returns sent without prior authorisation may experience delays in processing.

Returned products should be packaged securely to prevent damage during transit.

BerleyPro is not responsible for items lost or damaged during return shipping.

All returns should be posted to:

Factory 1, 2C Access Way
Currum Downs
Victoria
Australia 3201

Refund Processing

Once a return has been received and inspected, we will notify you of the outcome.

Approved refunds are typically processed within 5-10 business days.

Refund timing may vary depending on your payment provider or financial institution.

Contact Us

For all warranty claims, returns, exchanges, or refund enquiries, please contact:

BerleyPro

Email: orders@berleypro.com

Website: www.berleypro.com

Please include your order number in all correspondence to help us assist you quickly.